Patient Ombudsman seeking feedback on survey

Patient Ombudsman helps resolve complaints from patients, long-term care home residents, or their caregivers about experiences in Ontario’s public hospitals, long-term care homes, home care services, and community surgical and diagnostic centres (which includes some x-ray, ultrasound, sleep study clinics, cataract and other eye surgery centres, etc.).

In the coming months, Patient Ombudsman is planning to send out a survey to people who have made a complaint to our office to measure how we’re doing and where we can improve our service. It’s similar to a customer survey you receive after shopping with a store.

Before we starting using the survey, we’d like to hear from patients, caregivers, and long-term care residents to make sure we’re asking the right questions. We’re looking for volunteers to fill in a draft version of the survey and then let us know if the questions are clear, if the survey is easy to use, or if there’s anything we missed.

You can access the anonymous draft survey here: https://www.surveymonkey.com/r/PO-PSSURVEY

You can provide anonymous feedback on the survey here: https://www.surveymonkey.com/r/OPOFeedback

If you have any questions about filling in the survey or how to give your feedback, contact martina.gordon@patientombudsman.ca